ITES recruitment - Four Levels of Scrutiny
KNT Technologies follows a four-level scrutiny process for recruitment of Customer Service Associates:
Short-listing at the time of registration based on client specifications - age, qualification, experience and the flexibility to work in shifts.
Short listed candidates are required to make individual presentations for voice-based processes, and are evaluated on their proficiency in English, accent, tone and vocabulary.
Candidates appear for a written test to evaluate their technical knowledge (if required) and/or a written test to check aptitude and analytical skills.
On successful completion of first three levels, Candidates are considered eligible for the HR round with the clients